Frequently Asked Questions

Orders & Shipping

  • How do I know you received my order?

    You will receive an Order Confirmation email after your process your order and another one once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. If you ordered for pick up at one of our location you will receive an email when you order is ready.
  • Do you ship internationally?

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  • How long will my order take to arrive?

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  • How can I change my order?

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  • Customs, Duties and Taxes

    Bluebird Distilling is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
  • Damages

    Bluebird Distilling is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Orders at Pickup Locations

  • Can I just pick up my purchases?

    Yes! Please select pickup at the location of your choice and swing by during opening hours.

  • How do I get to your Phoenixville Location?

    The address of our PHOENIXVILLE location is: 100 BRIDGE ST. PHOENIXVILLE, PA 19460. If you need any additional information call 610-933-7827

  • How do I get to your Olde City Location?

    The address of our center city location is 1625 Chestnut St. Phila, PA 19103.

  • How do I get to your Center City Location?

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Exchanges & Returns

  • How can I exchange or return a product?

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Phoenixville

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